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Technical Project Manager

Bluesight
Remote, USA
Full-time
Senior Level
Remote
USD 75000-85000 yearly
Discovered 1 weeks ago
Free

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  • Serve as the primary point of contact for customers, forming trusted relationships with clinicians, IT stakeholders, and executive sponsors
  • Own and manage complex, technical implementation and integration projects from kickoff through go-live, coordinating internal technical resources and
  • external customer technical teams
  • Consult with customer technical teams on how to properly extract, transform, and load data (EMR, ADC, and other source systems) into the Bluesight platform
  • Validate, reconcile, and analyze data from disparate systems using command-line tools and scripts to ensure data integrity
  • Act as an escalation point for issues that go beyond basic support, requiring longer-term coordination of technical resources across teams
  • Set clear, realistic expectations with clients, manage timelines and risk, and ensure consistent follow-through
  • Provide regular updates to management and executive stakeholders on project status, milestones, and results
  • Produce technical procedures, integration documentation, and best-practice guides for new and existing applications
  • Collaborate cross-functionally with Implementation, Product, and Engineering to improve processes, enhance data pipelines, and inform the product roadmap with customer feedback
  • Bachelor's degree or equivalent work experience
  • 4+ years of professional experience in a client-facing role, including direct customer support or project management
  • 2-4+ years of project management experience managing technical projects
  • Experience with relational or non-relational databases (e.g., MySQL, MS-SQL, Oracle, MongoDB)
  • Ability to build trusting, communicative, and results-oriented relationships with customer stakeholders
  • Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences
  • Advanced Excel skills for large data sets, including pivot tables
  • Ability to adapt to change, think quickly, work independently, and manage multiple competing priorities and deadlines
  • High attention to detail and strong problem-solving/troubleshooting skills
  • Willingness to travel up to 10%
  • Experience in the healthcare industry, especially with hospital EHR systems (e.g., Epic, Cerner/Oracle Health, MEDITECH) or ADC systems (e.g., Omnicell, Pyxis)
  • Experience with AWS services (e.g., AWS Glue, Step Functions, Lambda) or other cloud data infrastructure
  • Experience coding in Python, Ruby, or another scripting language
  • Experience working with PHI and familiarity with HIPAA requirements
  • Prior experience on an Operations or Implementation team, especially deploying
  • SaaS products in client environments
  • Track record managing relationships with large, complex, or strategically important customer accounts

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