Technical Program Manager

In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.

We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.

Operational Excellence: Own and continually evolve the "operating system" for our engineering org — the cadences, tooling, and sources of truth (Linear, program reviews) that keep work legible across every pod.

Strategic Execution: Define and drive the execution framework for high-stakes technical roadmaps, giving teams the context to make decentralized decisions without slowing down.

Orchestration: Manage the technical roadmap from early-stage discovery to full-scale deployment, coordinating the launch of new AI capabilities across the platform.

Customer Delivery: Support the operating layer of customer implementations across multiple concurrent accounts — track delivery health across pods, help scope engineering work so it maps cleanly to delivery expectations, and surface at-risk go-lives before they slip.

Program Support: Help stand up the cross-functional programs that keep delivery healthy — evaluation, onboarding, quality — and keep them running.

Communication & Context: Act as the source of truth for program health. Translate complex technical and clinical status into actionable updates that give both leadership and individual contributors clarity.