Deployment Strategist

In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.

We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.

As a Deployment Strategist at Charta, you'll play a pivotal role in deploying, customizing, and optimizing cutting-edge generative AI healthcare solutions directly for our clients. About the Opportunity

We’re looking for a Deployment Strategist to lead Charta’s customer engagements end-to-end, from early discovery through successful deployment. You’ll be the connective tissue between our customers, Sales, and Engineering, ensuring every implementation not only solves real problems but delivers lasting product value.

In this role, you’ll partner closely with Sales during the pre-sales process to deeply understand customer pain points, shape solution architecture, and build confidence in Charta’s ability to deliver. Post-signature, you’ll take the lead on onboarding, drive implementation design, and collaborate with Engineering to bring tailored solutions to life.

This is a high-trust, high-impact role on a team that thrives on ownership. You’ll be translating complex customer needs into scalable, repeatable outcomes — helping to shape both our product and our customer experience as we grow.

What you'll do:

Design, build and manage Enterprise-quality AI solutions in collaboration with customers.

Lead technical discovery during sales, guiding feasibility conversations, scoping integrations, and setting realistic expectations around what Charta can (and can’t) do.

Understand workflows, set up integrations that map to real clinical and operational needs, and deliver high ROI for each customer.