gem
Technical Program Manager
BackOps AI
San Francisco, USA
Full-time
Senior · 10+ years experience
Hybrid
Discovered 2 weeks ago
Free
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- Own the operating system this organization runs on: the planning cadence, how work arrives, and how it gets prioritized. Programs are the output. The system is the job.
- Set the program agenda with the VP of Engineering. Decide which programs exist and which do not.
- Own our top strategic programs end to end, from framing the problem through to the thing being live and working.
- Build the dependency and risk picture across engineering, product, and customer delivery, and surface problems early enough that they are still cheap to fix.
- Fix how work arrives. Reducing unplanned work is one of the highest-leverage things anyone can do here.
- Own the operational programs that cross every team: incident and escalation design, cloud cost, and how we adopt AI tooling internally.
- Define the metrics that show whether a program is working, and give leadership a trustworthy read on delivery risk without anyone having to chase it.
- Grow other program managers as the function scales.
- 10+ years in technical program management, engineering, or a blend, including time at a startup where the process did not exist yet and you built it.
- You have owned an operating system, not just programs. Planning, intake, and prioritization as a system that keeps working after you stop pushing on it.
- Technical credibility with senior engineers and architects. You can hold architecture and delivery risk in the same conversation, read a design doc, ask the question that changes the design, and push back on an estimate with reasons. You do not need to write production code. You do need engineers to want you in the room.
- A track record of landing an organization's most important programs across teams that do not report to you.
- Experience growing other program managers, and shaping how an engineering organization works rather than only working inside it.
- Clear, compressed written communication. You can put a complicated delivery risk in front of an executive in a paragraph and have them make the right call.
- Comfort with genuine ambiguity. Several of the programs above do not exist yet and are yours to define.
- AI/ML or agentic systems experience, especially the reliability and evaluation problems that come with non-deterministic software.
- You have built a planning or intake system from scratch and seen it survive a year.
- Enterprise or regulated-customer delivery experience.
- Incident and escalation program design.
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