Technical Program Manager, Physical Infrastructure

Drive value delivery across your assigned programs and special projects, including prioritization, planning, risk management, execution, and measurement of success. You'll own delivery of your programs and deliverables with guidance from your manager and senior TPMs, and lead defined workstreams on larger, more complex programs

Partner with Product, Engineering, and infrastructure leads throughout the life of the program on value delivery and process/practice improvements

Keep supply chain, facilities, hardware engineering, colocation providers, remote hands, and internal networking teams informed and aligned on the schedules for your programs, coordinating the steps from site and capacity planning through deployment

Build relationships within and across teams to lead stakeholders toward a common goal; facilitate team and cross-functional meetings that foster decision-making across multiple teams and locations, and help your team prioritize work

Communicate clearly and often about program requirements, timelines, objectives, status, risks, technical concepts, and process, so that expectations are understood and supported by both internal and external stakeholders

Own the follow-through on your programs: tracking commitments across teams and vendors, checking in before a date slips, and closing the loop on open questions and decisions so nothing falls through the cracks

Help your team identify, capture, and manage risks, recognizing risk early, whether a delayed hardware shipment or a facility constraint, and forming mitigation plans as required

Proactively manage changes in scope and priority shifts, and aid in resolving impediments, conflicts, and competing priorities for your team and across teams, working unplanned issues to resolution with support as appropriate

Suggest improvements to team processes and help implement the repeatable ways of working (and the visibility behind them) that get infrastructure online faster and improve reliability

Experience keeping cross-functional work on track in a fast-paced environment: planning it, spotting what's about to slip, resolving what blocks it, and driving it to done. You don't need to have held the "Technical Program Manager" title; we're interested in people who've done this work under other names, including project or delivery management, data center or deployment operations, facilities or construction project management, supply chain or capacity planning, and technical business operations

Personable yet persistent, with authentic interpersonal interactions. You're comfortable being the person who follows up, and follows up again, without wearing out your welcome

An understanding of what qualifies as a risk, and how to capture and manage risks appropriately for your team

Ability to identify and clearly state problems that arise within your team, think critically about the stated need versus the underlying cause, gather necessary data, and to suggest and help implement solutions

Ability to distill complex or technical concepts into clear, structured communications and action plans, balancing a detail- and process-oriented mindset with a focus on outcomes

Excellent written and verbal communication and facilitation skills: building productive relationships and managing expectations, looking for areas of agreement, and hearing the concerns that go unvoiced

Ability to influence and work through others where direct reporting relationships do not exist, acting as a bridge between deeply technical teams and operational teams

Comfortable using AI tools to take the toil out of your daily work, whether drafting and tightening status communications, summarizing long threads and meetings, or synthesizing scattered information into a clear picture

Experience in physical infrastructure, hardware, facilities, or data center environments

Familiarity with the infrastructure context: data center and hardware fundamentals such as rack space, power, cooling, and deployment workflows; the procurement lifecycle and its long lead times; and the basics of the AI/ML hardware space, including why customers use GPUs and the high-level difference between training and inference. Depth in all of these isn't expected

Experience with project management tooling (e.g., the Atlassian suite/Jira and Confluence), including creating and updating items, dashboards and basic querying, and building roadmaps

We innovate with purpose. You’ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.

We prioritize career development. At DO, you’ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.

We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.

We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.

DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.