Technical Program Manager - Factory Vendor Strategy & Operations

Program Strategy & Business Management Define and drive the strategy, operating model, and execution framework for the Cloud Accelerate Factory (CAF) vendor ecosystem. Lead end-to-end business management of a global vendor workforce of 1,500+ delivery resources, ensuring alignment to organizational priorities and growth objectives. Develop long-term workforce, capacity, and investment strategies that support scalable delivery operations and customer demand. Translate business goals into actionable operational plans, measurable outcomes, and continuous improvement initiatives. Develop scalable models to balance delivery demand, workforce supply, utilization, quality, and operating costs. Establish vendor governance frameworks, service-level agreements (SLAs), quality controls, and performance management processes. Manage workforce investments and operational expenditures while balancing scalability, productivity, and financial objectives. Deliver executive-level insights and recommendations through analysis of utilization, workforce performance, capacity trends, quality metrics, and financial outcomes. Develop forecasting models and performance dashboards that provide visibility into workforce readiness, capacity utilization, vendor performance, and business health. Partner with leadership, Finance, Human Resources, Procurement, Delivery Management, and strategic vendor partners to achieve business objectives. Influence decision-making across multiple organizations by providing strategic recommendations supported by data and business insights. Build alignment across stakeholders to drive execution of workforce, capacity, operational, and financial priorities. Communicate program progress, risks, business outcomes, and strategic recommendations to senior leaders and executive stakeholders. Lead complex, cross-functional programs that improve delivery scalability, workforce readiness, operational efficiency, and business performance. Drive execution of workforce planning, onboarding, skilling, certification, and capacity ramp programs to support evolving customer and business requirements. Establish and maintain governance processes, operating rhythms, and execution mechanisms to ensure consistent delivery outcomes. Identify operational risks, dependencies, and constraints, and implement mitigation strategies to ensure program success. Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience 2+ years of experience managing cross-functional and/or cross-team projects Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud architecture, AI, data platforms, business applications, Copilot, security, application modernization, infrastructure, agentic solutions, and/or technical solution architecture, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud architecture, AI, data platforms, business applications, Copilot, security, application modernization, infrastructure, agentic solutions, and/or technical solution architecture, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience 5+ years experience working in a customer-facing role (e.g., internal and/or external) 5+ years experience in delivery of projects, delivery strategy, or delivery management functions Proven experience in business strategy, project management, and data analysis. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a fast-paced, global environment. Proficiency in data analytics tools and software. Strong problem-solving skills and attention to detail.