Technical Program Manager, Data Certification

• Serve as the single point of intake for all data certification requests submitted by Commercial Solutions and RWE/Clinical Solutions, ensuring every ticket is assigned and screened before entering the certification schedule
• Confirm each certification ticket includes a current, time-stamped data dictionary (flat file), a structure comparison against the last certified version, and release notes documenting the changes and underlying logic
• Identify and escalate to the correct product owner or product manager when required documentation is missing or incomplete
• Prioritize certification requests based on urgency, distinguishing between client-committed delivery dates and internal schema dependencies tied to downstream pipeline production schedules
• Maintain working knowledge of average certification timelines by dataset type to support realistic scheduling and stakeholder expectations
• Partner with Operations to stay current on the production calendar and upcoming client deliverables that depend on certified data
• Use SQL to independently validate that no unapproved structural changes exist between certified dataset versions
• Manage and maintain certification workflows, ticket templates, and documentation in Jira and Confluence
• Communicate certification status, blockers, and timelines clearly across Commercial Solutions, RWE/Clinical Solutions, and Operations stakeholders
• Identify and drive process improvements to the certification intake and prioritization workflow over time

What you'll bring

• Bachelor's degree required; technical, quantitative, or life sciences field preferred
• 5+ years of experience in data operations, technical product management, or data governance/QA, ideally in healthcare, life sciences, or a regulated data environment
• Proficient in SQL, with the ability to independently identify structural/schema changes between dataset versions
• Working knowledge of HIPAA and healthcare data handling requirements
• Experience with Jira and Confluence required
• Highly organized and detail-oriented, with proven ability to manage a high volume of concurrent requests across multiple teams
• Strong cross-functional communication skills; comfortable acting as the point of accountability between Commercial Solutions and RWE/Clinical Solutions
• Familiarity with data dictionaries, schema documentation, and release/change management practices
• Leveling based on experience and background