Technical Product Specialist

Key Responsibilities

• The Product Technical Specialist will act in accordance with Agile principles and work as part of a Scrum Team. Processes are updated as part of our ongoing culture of continuous improvement. The Product Technical Specialist will undertake the following:
• Product Development
• Design, develop, test and maintain functionality within the UKI Edition of the Core Product to meet regional business, clinical and regulatory requirements.
• Develop and maintain technical components including integrations, reports, data migration utilities, JavaScript enhancements and other product features.
• Analyse customer enhancement requests, reported defects and implementation feedback to determine the most appropriate technical solution.
• Produce technical specifications to support the delivery of new functionality and product enhancements.
• Ensure all developments comply with product architecture, coding standards and quality expectations.
• Maintain compatibility between the UKI Edition and Core Product releases, assessing the impact of Core Product changes on local functionality.
• Produce and maintain technical documentation to support ongoing development, support and knowledge sharing
• Agile Product Delivery
• Work collaboratively with the Product Owner, Product Manager and Scrum Team to refine, estimate and deliver Product Backlog Items.
• Participate fully in Scrum ceremonies including Backlog Refinement, Sprint Planning, Daily Scrums, Sprint Reviews and Sprint Retrospectives.
• Provide technical expertise during backlog refinement, identifying dependencies, technical risks and implementation approaches.
• Estimate development effort and contribute to Sprint planning to support predictable delivery.
• Deliver Sprint commitments in line with agreed priorities and the team's Definition of Done.
• Collaborate closely with Application Specialists to translate business, clinical and customer requirements into robust technical solutions.
• Contribute to release planning by ensuring completed developments are ready for inclusion in product releases
• Quality, Support and Continuous Improvement
• Undertake unit testing and support integration, regression and user acceptance testing activities to ensure product quality.
• Investigate, diagnose and resolve software defects identified through customer support, testing, implementation activities or internal quality assurance.
• Support the investigation and resolution of complex third-line issues relating to Edition functionality.
• Assess reported issues to determine whether they represent software defects, configuration issues or enhancement opportunities.
• Validate completed developments prior to release and support post-release issue resolution where required.
• Identify opportunities to improve product performance, maintainability, usability and technical quality.
• Contribute to continuous improvement initiatives within the Scrum Team, including development practices, tooling, automation and quality processes
• Collaboration and Stakeholder Engagement
• Work collaboratively with Product Management, Application Specialists, Support, Implementation and other business teams to ensure the successful delivery of product enhancements.
• Provide technical input into the assessment of customer requirements and implementation feedback to inform future product development.
• Liaise with Core Product teams to understand new functionality, technical changes and product direction, assessing impacts on the UKI Edition.
• Share technical knowledge and best practice across the Product Team to promote continuous learning and consistency.
• Support colleagues by providing technical guidance and contributing to problem-solving activities across the wider business.
• Build effective working relationships with internal stakeholders to ensure customer needs are understood and translated into high-quality product solutions.
• Contribute to the evolution of the UKI Edition by supporting strategic product initiatives and helping ensure the product continues to meet the needs of customers within the region

Experience/Qualification Required

• Essential:
• Demonstrable experience in software development, technical configuration or application development, with a passion for delivering high-quality software solutions.
• Strong analytical and problem-solving skills, with the ability to investigate complex technical issues and identify effective, pragmatic solutions.
• Ability to interpret business and functional requirements and translate them into robust technical designs and deliverable solutions.
• Experience of developing using web technologies, including HTML, JavaScript and related frameworks.
• Experience of SQL, database design principles, data analysis and data migration techniques.
• Ability to produce clear and concise technical documentation and specifications.
• Understanding of web technologies, Internet/Intranet architecture and system integration concepts.
• Experience of working within an Agile Scrum environment, participating in backlog refinement, Sprint Planning, estimation and iterative delivery.
• Ability to estimate technical effort accurately and manage competing priorities within Sprint commitments.
• Strong communication and collaboration skills, with the ability to work effectively within a cross-functional Product Team and engage with technical and non-technical stakeholders.
• Commitment to software quality through testing, peer review and continuous improvement.
• Ability to work independently while contributing positively to a collaborative team environment.
• Desirable:
• Experience of developing or supporting InterSystems technologies, including TrakCare or HealthShare.
• Experience working within the healthcare sector or with Electronic Health Record (EHR) solutions.
• Knowledge of healthcare interoperability standards, including HL7, FHIR and Health Information Exchange (HIE) principles.
• Experience of REST APIs, web services and systems integration.
• Experience with source control, DevOps practices and CI/CD pipelines
• Familiarity with AI technologies, including Generative AI, Large Language Models (LLMs), and their practical application within software development and healthcare technology.
• Experience integrating AI-powered services or APIs into software solutions.
• Knowledge of AI governance, security, privacy, and responsible use, particularly within regulated environments such as healthcare

Key Attributes

Education and Training – Desirable

About InterSystems