successfactors
Technical Operations Engineer (50524)
IAG
Sydney, AUS
Full-time
Mid
Hybrid
Discovered Yesterday
GuidewirePythonJavaGosuSQLDataDog
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What You'll Do
Provide Level 2 production support, incident resolution and service request management to ensure platform stability and availability.
Monitor, maintain and optimise application performance, resilience and operational health across production environments.
Investigate, troubleshoot and resolve technical issues, defects and root causes through analysis and continuous improvement initiatives.
Collaborate with Agile delivery teams to support releases, deployments, testing and ongoing platform enhancements.
Drive automation and AI Ops opportunities to improve operational efficiency, reliability and customer outcomes.
Support production releases and major incidents, including participation in on-call and out-of-hours support activities when required.
What You'll Bring
Experience supporting enterprise applications in a production environment.
Exposure to Guidewire application support or similar insurance platforms.
Technical skills across Python, Java, Gosu and SQL.
Experience using monitoring and operational tools such as DataDog, New Relic, Splunk and ServiceNow.
Familiarity with CI/CD practices and tools such as Jenkins and GitHub.
Understanding of ITIL Service Management and support processes.
Strong problem-solving, troubleshooting and stakeholder management skills.
Knowledge of AI Ops, automation and observability platforms.
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
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