Technical Manager

Strong background knowledge of networking, security, and cloud computing.

Significant experience in configuration and testing of IT products and solutions, preferably in an IT reseller environment.

Strong people management experience

Enthusiastic about technology, eager to learn and share knowledge within the team.

Proven track record of delivering change and driving technical efforts to benefit customers with extensive experience of agile delivery techniques and methodologies

Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success

Experience producing and analysing performance KPIs

Experience of working to challenging deadlines

Technology Proficiency – Competent and experienced in technologies that support Configuration service delivery (SCCM, Autopilot, Networking, Server, Storage, Print etc…)

Leadership & Team Management – Proven ability to motivate and inspire those around you

Operational Efficiency – Skilled in optimising workflows, managing resources, and improving throughput while maintaining high standards.

Relationship building – Able to build relationships with other technical teams and non technical teams across the business, fostering trust and loyalty.

Active listening - Actively listens to customer needs, demonstrating empathy and understanding, providing tailored solutions to meet those needs wherever possible

Clear communication - Communicates clearly and effectively, ensuring that stakeholders are well-informed and their expectations are managed.

Role Model - Represents the organization professionally, embodying its values and commitment to customer satisfaction.

Problem-Solving & Decision-Making – Ability to quickly assess situations, troubleshoot issues, be agile and implement effective solutions.

Communication – Clear and professional communication with team members, stakeholders, and customers.

Continuous Improvement Mindset – Familiarity with Lean or Six Sigma methodologies to drive process improvement initiatives. Applies same mindset to own development.

Industry focused - Stays informed about industry trends and developments to remain competitive and relevant in the field.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.