Technical Manager - Isolation Valves

• Partner with Sales and Application teams to identify installed-base opportunities and generate aftermarket demand.
• Conduct customer site walkdowns and installed-base assessments to identify replacement, upgrade, automation, and service opportunities.
• Support business growth through competitive displacement, obsolescence management, modernization, and lifecycle service initiatives.
• Translate customer requirements into technically and commercially viable solutions.
• Develop and deliver product, service, and maintenance training programs for internal and external customers.
• Establish structured onboarding and technical training programs for Service Engineers, Customer Care, PMO, Sales, and other relevant stakeholders.
• Support customer meetings, technical presentations, and field engagements as required.

• Lead local valve integration, testing, installation, and commissioning support activities in collaboration with the Lifecycle Services team.
• Develop standardized procedures and technical requirements for local integration and testing activities.
• Establish quality standards and testing requirements for locally executed services.

• Lead Continuous Improvement and Operational Excellence initiatives across the region.
• Drive improvements in safety, productivity, operational efficiency, and service performance.
• Conduct lessons-learned reviews and ensure field experience is translated into sustainable improvements.
• Provide regular performance updates and improvement plans to regional and global leadership teams.

• Ensure all service, testing, installation, commissioning, and support activities comply with Emerson safety and HSE requirements.
• Promote a strong safety-first culture across employees, contractors, partners, and customers.
• Ensure compliance with Emerson procedures, customer requirements, industry standards, and regulatory obligations.
• Maintain accurate documentation, records, and compliance controls for regional service activities.

• You place customers at the center of decision-making and strive to exceed expectations.
• You communicate effectively and build strong relationships across functions and organizational levels.
• You apply sound technical expertise to solve complex customer and operational challenges.
• You drive continuous improvement and operational excellence through collaboration and innovation.
• You make timely, quality decisions and maintain a strong focus on results.
• You adapt effectively to changing business priorities while maintaining high service standards.

• Degree or Diploma in Engineering or a related technical discipline.
• Minimum 10 years of progressive experience in valve, actuators, and automation industries with responsibilities in operations, engineering, or after-sales support.
• GCC experience supporting major customers within the region.
• Strong knowledge of valve automation, after-sales support, maintenance, troubleshooting, and lifecycle services.
• Excellent communication, interpersonal, and customer relationship management skills.
• Ability to work effectively across matrix organizations and global teams.

• A degree in Mechanical or Instrumentation Engineering is preferred.
• Experience leading regional customer support or lifecycle services functions.
• Strong understanding of warranty management, root cause analysis, and continuous improvement methodologies.
• Experience with valve integration, testing, commissioning, and field service activities.
• Proven ability to develop technical training programs and mentor technical teams.
• Demonstrated success in driving customer satisfaction and aftermarket business growth.

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow.

We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams.

Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive.

Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact.

We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing.

We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs.

We provide medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and much more.

Our culture prioritizes work-life balance and offers flexible time-off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership.

We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.