Technical Manager - Configuration Services

Strong background knowledge of networking, security, and cloud computing.

Significant experience in configuration and testing of IT products and solutions, preferably in an IT reseller environment.

Enthusiastic about technology, eager to learn and share knowledge within the team.

Proven track record of delivering change and driving technical efforts to benefit customers with extensive experience of agile delivery techniques and methodologies

Experienced in leading through change and driving excellence through motivating and engaging teams, using performance management tools and procedures to ensure team members share in departmental success

Experience working alongside Coworker success teams (HR, Payroll, Talent Acquisition etc..)

Experience producing and analysing performance KPIs

Experience of working to challenging deadlines

Technology Proficiency – Competent and experienced in technologies that support Configuration service delivery (SCCM, Autopilot, Networking, Server, Storage etc…)

Leadership & Team Management – Proven ability to motivate and develop a team to achieve performance goals.

Operational Efficiency – Skilled in optimising workflows, managing resources, and improving throughput while maintaining high standards.

Relationship building – Able to build relationships with other technical teams and non technical teams across the business, fostering trust and loyalty.

Active listening - Actively listens to customer needs, demonstrating empathy and understanding, providing tailored solutions to meet those needs wherever possible

Clear communication - Communicates clearly and effectively, ensuring that stakeholders are well-informed and their expectations are managed.

Role Model - Represents the organization professionally, embodying its values and commitment to customer satisfaction.

Problem-Solving & Decision-Making – Ability to quickly assess situations, troubleshoot issues, be agile and implement effective solutions.

Communication – Clear and professional communication with team members, stakeholders, and customers.

Continuous Improvement Mindset – Familiarity with Lean or Six Sigma methodologies to drive process improvement initiatives. Applies same mindset to own development.

Industry focused - Stays informed about industry trends and developments to remain competitive and relevant in the field.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.