Technical Lead Workday Platform
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Role Overview
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.
Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We are seeking a highly skilled Technical Lead - Workday Platform to join our global Workday Platform team.
This role will primarily focus on Workday Integrations and Reporting, supporting enterprise-wide HR and Finance processes across multiple business functions, including Human Resources, Payroll, Employee Experience, Procure-to-Pay (P2P), Invoice-to-Cash (I2C), and Record-to-Report (R2R).
Key Skills for This Role
Full Job Posting
Technical Lead - Workday Platform
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.
Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We are seeking a highly skilled Technical Lead - Workday Platform to join our global Workday Platform team.
This role will primarily focus on Workday Integrations and Reporting, supporting enterprise-wide HR and Finance processes across multiple business functions, including Human Resources, Payroll, Employee Experience, Procure-to-Pay (P2P), Invoice-to-Cash (I2C), and Record-to-Report (R2R).
Key Responsibilities
- Design, develop, test, deploy, and support Workday integrations using Workday Studio, Core Connectors, EIB, RaaS, and Workday Web Services
- Develop and maintain inbound and outbound integrations across Workday, Payroll, Finance, Benefits, Identity Management, and third-party applications
- Configure and manage Integration System Users (ISUs), integration security, authentication methods, and middleware connectivity
- Monitor integration performance, troubleshoot production issues, and implement scalable solutions
- Drive integration lifecycle activities including requirements gathering, design, development, testing, deployment, and ongoing support
- Design and develop Advanced, Matrix, BIRT, and operational reporting solutions to support business and operational requirements
- Build dashboards, scheduled report deliveries, and self-service reporting capabilities for HR, Finance, Payroll, and leadership stakeholders
- Develop and maintain calculated fields and reporting frameworks that support enterprise reporting standards
- Optimize report performance, usability, and data quality while ensuring governance and consistency
- Partner with business stakeholders supporting HCM and Financials business processes
- Contribute to initiatives supporting Procure-to-Pay, Invoice-to-Cash, and Record-to-Report business functions
- Collaborate with Finance teams to expand and support Workday Financials capabilities, including Financial Data Model (FDM) structures and reporting requirements
Key Requirements
- 8+ years of Workday experience with a strong emphasis on technical development
- Proven hands-on expertise with Workday Studio, Core Connectors, EIBs, RaaS, and Workday Web Services
- Experience developing and supporting Workday reporting solutions
- Strong stakeholder management and communication skills
- Experience working within Agile delivery environments and Jira-based project management processes
- Experience supporting full project lifecycles
- Exposure to Workday Financials, including Financial Data Model (FDM) concepts and financial reporting requirements
- Experience supporting Procure-to-Pay, Invoice-to-Cash, or Record-to-Report business processes
- Familiarity with Workday Security concepts including role-based and user-based security groups
- Exposure to Prism Analytics, Composite Reports, Kainos, Testmo, or other testing and automation platforms
- Workday certifications in Integrations, Reporting, HCM, or Financials
- Experience leveraging AI-enabled productivity tools such as ChatGPT Enterprise, Claude, NotebookLM, or similar technologies
About Genesys
AI-powered experience orchestration and contact center software solutions.
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