Technical Lead - Video Engineer

The Technical Lead is responsible for the technical operation, maintenance, troubleshooting, and continuous optimization of event production facilities, control rooms, and broadcast systems for an established multinational pharmaceutical and biotechnology company. This role is responsible for: overseeing the technical health, operational readiness, and support of live event and broadcast production systems across multiple production environments; leading troubleshooting, repair coordination, preventative maintenance, and escalation management for production technologies and infrastructure; supporting the technical execution of onsite, hybrid, virtual, and broadcast-style events; partnering with client event teams and production staff to define and implement technical production strategies; and mentoring technical team members while establishing operational standards, maintenance procedures, and engineering best practices. WHO WE ARE At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals. We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization. We offer a competitive package and a balanced work-life culture. We love what we do and hope you do too - come join us!

The Technical Lead is responsible for the technical operation, maintenance, troubleshooting, and continuous optimization of event production facilities, control rooms, and broadcast systems for an established multinational pharmaceutical and biotechnology company. This role is responsible for: overseeing the technical health, operational readiness, and support of live event and broadcast production systems across multiple production environments; leading troubleshooting, repair coordination, preventative maintenance, and escalation management for production technologies and infrastructure; supporting the technical execution of onsite, hybrid, virtual, and broadcast-style events; partnering with client event teams and production staff to define and implement technical production strategies; and mentoring technical team members while establishing operational standards, maintenance procedures, and engineering best practices. DAY TO DAY RESPONSIBILITIES Technical Management Support the technical operational needs for production environments delivering high-quality video, audio, streaming, and presentation experiences for live, virtual, and hybrid events. Oversee the day-to-day technical support and operational readiness of control rooms, event spaces, broadcast systems, and production technologies. Serve as the primary escalation point for technical troubleshooting, equipment failures, and production system incidents. Diagnose, troubleshoot, repair, and coordinate resolution of hardware, software, signal flow, networking, and streaming issues across production environments. Coordinate with internal engineering teams, vendors, and manufacturers to facilitate repairs, firmware updates, maintenance activities, and equipment replacements as required. Implement and maintain preventative maintenance programs, operational checklists, and technical readiness standards for all supported facilities and systems. Ensure all production systems, control room technologies, and event spaces remain operationally ready and compliant with defined standards and SLAs. Document technical procedures, troubleshooting workflows, system configurations, and best practices to ensure consistency across locations and teams. Track technical incidents, recurring equipment issues, maintenance activities, and operational trends while recommending continuous improvement initiatives. Provide technical consultation regarding production workflows, system architecture, signal routing, and event technology strategies. Participate in post-event reviews and technical postmortems to identify root causes, operational risks, and opportunities for optimization. Support inventory management, lifecycle planning, and evaluation of new technologies, systems, and production solutions. Technical Events Support the setup, configuration, testing, and operation of production systems and control room equipment for live events and broadcasts Configure and support signal routing, streaming workflows, encoding systems, audio/video transport, and remote contribution technologies. Support and troubleshoot production technologies including: video switchers and routing systems audio consoles and DSP systems graphics and playback systems streaming and encoding platforms lighting and control systems intercom and communications systems virtual meeting and webinar platforms Operate or support remote acquisition and contribution technologies for remote presenters, hybrid productions, and distributed events. Ensure successful integration between broadcast systems, enterprise collaboration platforms, and network infrastructure. Perform technical quality checks for audio, video, streaming, recording, and network performance prior to and during live productions. Provide live troubleshooting support during events to quickly identify and resolve technical issues with minimal operational disruption. Support redundancy, backup, and failover strategies for critical production systems and live broadcasts. Team & Operational Collaboration Mentor and support technical staff and production technicians through training, documentation, and knowledge sharing. Participate in scheduling and resource planning to ensure proper technical staffing coverage for productions and operational support. Collaborate with production managers and event teams to align technical requirements with event objectives. Participate in operational meetings, planning sessions, and technical reviews to ensure alignment on workflows, support needs, and production readiness. Assist with developing scalable technical standards and engineering practices across multiple production locations. WHAT WE’RE LOOKING FOR Must-have skills & job qualifications 7+ years of experience in event production, broadcast engineering, audio/visual support, video production, live streaming, or related technical environments. 3+ years of experience supporting onsite, virtual, and hybrid live events. Strong experience in technical troubleshooting, broadcast engineering, and production systems support. Hands-on experience supporting and troubleshooting control room technologies including: video switchers audio consoles playback and graphics systems streaming and encoding technologies Strong understanding of audio/video signal flow within digital broadcast and live production environments.