AV & IT Onsite Support Technician

About the company

Role overview

IT support responsibilities

• Troubleshoot Windows devices, peripherals, mobile devices, meeting-room PCs, hardware, software, networks, and user profiles.
• Support onboarding, offboarding, device replacements, equipment refreshes, laptop preparation, and endpoint configuration.
• Resolve authentication, password, MFA, access, incident, and service-request issues through the client service desk.

Intune and endpoint management

• Enroll and re-enroll Windows devices in Microsoft Intune and configure Microsoft Company Portal.
• Deploy applications, check installation status, initiate policy refreshes, and troubleshoot failed or pending deployments.
• Investigate device compliance, configuration profile, security policy, Conditional Access, rebuild, reset, and migration issues.
• Escalate advanced Intune policy, configuration, or backend issues when required.

Microsoft 365 and AV support

• Support Outlook, Teams, OneDrive, SharePoint, Microsoft Office, Exchange-related issues, and Entra ID authentication.
• Support Microsoft Teams Rooms, Crestron, Biamp, Cisco, Poly, Dante, microphones, cameras, displays, and meeting-room peripherals.
• Assist with meeting setup, content sharing, conferencing, system health checks, and urgent meeting or event issues.

Experience and qualifications

• Three to five years of IT support, desktop support, service desk, or blended IT/AV workplace technology experience.
• Corporate or professional services desk-side support experience is essential.
• Law firm or legal-sector IT support experience is highly desirable.
• A diploma or degree in IT, computer science, AV technology, electronics, or a related field is preferred.
• Microsoft qualifications and manufacturer training in relevant platforms are advantageous.
• A valid UAE driver's licence is required.

Personal attributes

• Strong troubleshooting, problem-solving, communication, and customer-service skills.
• Remain professional and calm with senior stakeholders during urgent or business-critical issues.
• Work independently while collaborating with IT, AV, facilities, and workplace teams.
• Follow established incident, escalation, security, change-management, and documentation procedures.

Benefits

• Medical benefits including dental, paid holidays, sick leave, and personal days.
• Access to technical training and manufacturer certifications in an inclusive company culture.