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Technical Lead - Genesys
TechMax IT Consultancy
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Genesys platformGenesys CX3Contact center transformationCustomer experience transformationOmnichannel customer experienceAI-driven automation
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Genesys platformGenesys CX3Contact center transformation
Role Overview
The employer is hiring for a client that will employ the successful candidate on its permanent payroll in Dubai.
The client is seeking a Business Support Lead for Genesys and omnichannel customer experience.
The role covers end-to-end techno-functional and operational management of a next-generation contact center ecosystem.
The ecosystem is powered by Genesys CX3, AI-driven automation, and digital channels.
Key Skills for This Role
Genesys platformGenesys CX3Contact center transformationCustomer experience transformationOmnichannel customer experienceAI-driven automation
Full Job Posting
Role overview
The employer is hiring for a client that will employ the successful candidate on its permanent payroll in Dubai.
The client is seeking a Business Support Lead for Genesys and omnichannel customer experience.
The role covers end-to-end techno-functional and operational management of a next-generation contact center ecosystem.
The ecosystem is powered by Genesys CX3, AI-driven automation, and digital channels.
Experience requirements
- 8–12+ years of experience in contact center or customer experience transformation.
- Genesys platform experience is mandatory.
- Experience in automotive or large enterprise transformation is a strong plus.
Responsibilities
- Lead the end-to-end techno-functional management of the Genesys and omnichannel customer experience ecosystem.
- Lead the operational management of the next-generation contact center environment.
- Support an ecosystem powered by Genesys CX3, AI-driven automation, and digital channels.
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