Technical Integration Specialist

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.

We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Role summary

As a Technical Integration Specialist, you will help merchants successfully integrate, launch, and operate Payoneer Checkout as well as being responsible for second level support.

You will work closely with merchants, developers, and internal teams to troubleshoot technical issues, support API and plugin integrations, and ensure a seamless payment experience.

You will play a key role in merchant integration, technical problem resolution, and ongoing operational support across the Payoneer Checkout platform

What you’ll do

• Support merchants during the integration phase and go live with Payoneer Checkout (API, SDK, webhook, payment flow design)
• Trouble shoot and resolve payment gateway, API, plugin and checkout related issues
• Assist merchants with API integrations, webhooks and platform configurations
• Analyze transaction flows and payment issues to identify root causes and provide possible solutions or escalations
• Collaborate with Product, Engineering, Operations and Customer Success teams to resolve complex technical cases
• Support product feature rollouts, and operational initiatives
• Ensure timely communication and resolution of merchant and internal team inquiries and escalations
• Provide seamless communication across different teams during incident handling

Who you are

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (preferred)