Technical Help Desk Representative I

Monitors pending requests to ensure prompt resolution of client problems.

Maintains records and status of activities.

Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications.

Resolves occasional computer, telecommunications, or systems problems on site.

Follows-up on resolved client contacts.

Performs other duties as assigned.

SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.