Operations Trainer, Revenue Cycle

Preferred

JOB DUTIES

• Plans, organizes, administers, and conducts training and educational programs. Confers with management and line supervision to determine need for, and scope of programs.
• Develops curriculum, lesson plans or other appropriate methods of presentation to ensure that all staff development educational goals are met.
• Conducts training sessions for new hires and existing employees on current revenue cycle software, including software upgrades, and/or customer service-related offerings.
• Prepares training manuals, materials and visual aides.
• May conduct role-playing activities to develop skills (e.g. negotiation, teamwork and conflict management).
• May liaise with managers and support on-the-job coaching /mentoring (e.g. how to handle difficult patient calls).
• Assists in the development of new hires training courses, including communication and patient financial experience skills.
• Identifies individual and team skills gaps.
• Assesses the impact of each educational course on staff performance and client satisfaction.
• Schedules new hire and refresher training sessions.
• Maintains updated records of training curricula and material.
• Assists in the research, design, and development of training curriculum for a broad-based targeted employee population.
• Determines project scope, designs, and delivers training programs targeted for specific organizational needs.
• Supports departmental retreats and/or team building activities.
• Conducts analysis and contributes to implementation of metrics to evaluate the effectiveness of training curriculum; provides recommendations on future training offerings.
• Provides one-on-one, business driven and employee focused, organizational development consultation to department managers, directors, and executive level management.
• Attends professional meetings, seminars, and conferences.
• Performs other duties as assigned.
• SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.