Technical & Hardware Support Analyst Co-op - Winter 2027

Asset identification: Maintain inventory of IT assets (new, existing, disposed)

IT Equipment delivery and retrieval: Deliver and retrieve IT equipment for new and departed users using regular or secure courier service

IT Asset Tracking: Use corporate Asset Management tools to continuously monitor IT assets. Maintain contractual information (warranties, licenses and service-level agreements (SLAs)) and inventory data (location and condition of physical assets) for tracking each asset

Maintenance: Maintain IT assets according to their lifecycle stage. Maintenance involves asset repair, upgrade, replacement and decommission. All maintenance activities performed on an IT asset are logged as part of the ITAM process so that the data can be used to assess the performance of the asset

Responsible for resolving tickets, incidents and helpdesk issues, and the implementation of user MACD within the expected timeframe

Install/uninstall servers, PCs, network equipment, phones and other business standard technology hardware on racks, desks, or floor

Able to lift, move, and install heavy (50 lbs+) hardware equipment on racks in server rooms and storage rooms, and comfortable working in confined spaces of storage rooms, server rooms, under desks, and similar spaces

Comfortable working in high voltage and noisy environments of server rooms and data centres

Promote information and cybersecurity IST policies and industry best practices to protect SGGG-FSI’s intellectual property

Play a supporting role in the execution of the corporate Disaster Recovery plan to ensure business continuity

• University Degree or College Diploma in Computer Science (or equivalent experience in the field)

• Preference will be given to applicants with the ITIL Certification

• Preference will be given to applicants with current training and skill sets

Integrity: Demonstrates sound judgment, transparency, and ethical decision-making in all interactions.

Leadership: Takes initiative and drives outcomes with accountability and ownership.

Focus: Prioritize effectively, manage time well, and consistently deliver on key objectives.

Passion: Bring energy and commitment to their work, with a strong drive for excellence and continuous improvement.

Teamwork: Collaborate openly and contributes to a respectful and high-performing team environment.

SGGG-FSI supports a workplace that respects inclusion, diversity, equity and accessibility (IDEA). We appreciate the unique perspectives and experiences each of our employees bring to the job, and our success is underpinned by their contributions to our culture and our values.

SGGG-FSI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Online Assessment : Shortlisted candidates may need to complete a role‑based assessment.

HR Screening : Virtual screening interview with our HR team.

Manager Interview : Role‑specific interview held either virtually or in person.

Decision: Decision communicated and updates provided at each stage.