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Technical Engineer, Customer Support
Finastra
Pune, IND
Full-time
Entry · 2+ years experience
Hybrid
Discovered 2 weeks ago
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Who are we?
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
What will you contribute?
As part of the US Payments, Customer Support team, the Technical Support Engineer , Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating between internal stakeholders including but not limited to Finastra Product, Infrastructure and Development teams. The ideal candidate will be passionate about technology, resourceful, and have excellent skills working with a team. We are looking for an individual who is able to understand and Technical Support and high-level infrastructure support. On a daily basis, you will collaborate with our Support Engineers, Infrastructure, Product and Development to effectively support customers on their Payments platform. Knowledge of payments systems, with a good understanding of customer systems and customer facing skills is mandatory.
Responsibilities & Deliverables
- Your deliverables as a Technical Support Engineer will include, but are not limited to, the following:
- Provide professional application and technical support & consultation to clients of Finastra Payment products
- Triage functional application issues, payment processing issues and guiding customers utilization Payment systems.
- Execute escalation procedures when applicable, as defined by management
- Involvement in the projects, throughout the development and implementation life cycle, to ensure the actual implementation meets the requirements
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