Technical Enablement Manager

Decagon is looking for a Technical Enablement Manager — a founding member of our GTM Productivity team — to build and scale the programs that power our Solutions Engineering and technical post-sales organizations. You’ll sit at the center of how we develop technical talent, improve field effectiveness, and scale execution across pre-sales and post-sales teams.

This is a highly visible, high-ownership role with direct impact on how Decagon grows.

In this role, you will

Build and scale enablement programs — including onboarding, ongoing development, and role-specific training across Solutions Engineering and technical post-sales teams

Drive field readiness and performance — developing technical playbooks, training, and certification programs that improve how teams position, design, and deliver solutions

Partner cross-functionally — working with Product, Engineering, GTM, and other stakeholders to ensure alignment and impact

Lead a consistent enablement cadence — facilitating high-impact sessions with technical leaders and top performers

Own enablement infrastructure and insights — optimizing content, learning systems, demo environments, and AI-powered tooling while using data to improve ramp and productivity

Lead key GTM moments — including Kickoffs, technical summits, QBRs, and other field-facing programs

Partner with Solutions and post-sales leadership — helping define and operationalize excellence across technical roles

Evolve programs as we scale — building new initiatives and leveraging AI to expand enablement reach and effectiveness

Your background looks something like this

7+ years of experience in technical enablement, Solutions Engineering, or related technical customer facing roles

Experience working closely with technical field teams, including Solutions Engineers, Architects, or product-facing roles

Proven ability to thrive in fast-moving, ambiguous environments with a high degree of ownership

Strong program management and execution skills with the ability to drive outcomes

Strong cross-functional collaboration skills across product, technology, and GTM teams

Even better if you have

Experience enabling technical products or platforms

Experience building onboarding, certification, or technical development programs

Experience in a high-growth SaaS or startup environment

Familiarity with demo environments, solution architecture, or technical storytelling