Technical Digital Account Manager - FTC

Description & Requirements

• Oversee deployment and ongoing management responsibilities for the Lexmark printer fleet using PET and MVE tools
• Test, validate, and certify new Lexmark Xerox device models for production readiness
• Partner with cross-functional teams to design and deliver print and infrastructure solutions aligned to project requirements
• Identify and resolve infrastructure vulnerabilities and application deployment issues across onpremises and cloud environments
• Drive printer fleet consolidation and feature standardization initiatives to optimize cost, performance, and business alignment
• Support the design, development, and deployment of cloud-based print solutions
• Apply scripting and automation skills, including PowerShell, Bash, or Shell, to improve deployment efficiency and operational support
• Provide advanced technical support for complex issues, including CPM enrollments, card reader permissions, and escalated service requests
• Develop and maintain processes for identifying, decommissioning, and disposing of legacy
• Lexmark and third-party print devices
• Operate within ITIL-aligned practices and ensure compliance with audit, information security, and regulatory requirements
• Bachelor’s degree, college diploma, or equivalent experience in Information Technology, Computer Science, or a related field
• Strong communication and stakeholder management skills, with the ability to work effectively across project teams, infrastructure groups, vendors, and business partners
• Proven ability to manage competing priorities and deliver results in a fast-paced, high-demand environment
• Strong analytical and problem-solving skills, with experience developing technical documentation, standard operating procedures, and deployment guides
• Proficiency with Microsoft tools including Project, Word, Excel, Visio, and PowerPoint, with experience using scripting or automation to improve operational efficiency
• Experience supporting enterprise print infrastructure in hybrid environments, including cloudbased print systems, fleet deployment, certification, lifecycle management, and large-scale hardware refresh initiatives