breezy
Technical Customer Support Representative
Vagaro
Pleasanton, USA
Full-time
Entry · 2+ years experience
Onsite
USD 24-30 hourly / hour
Discovered 1 weeks ago
Vagaro platformZendeskIVRHTMLXMLPC
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Vagaro platformZendeskIVR
Key Skills for This Role
Vagaro platformZendeskIVRHTMLXMLPC
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Compensation
- Base Hourly Wages: $24.00 - $30.00
- Bonus Structure: Quarterly, Up to 12%
Your Impact
Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries
Troubleshoot, resolve, and document customer issues via phone, chat, and email
Work within service level goals and guidelines in a high-volume support center
Replicate and escalate issues to the appropriate internal Vagaro team
Draft support content and customer resources as needed
Become a subject matter expert on the Vagaro platform and related support tools
Serve as a main point-of-contact for technical escalations and specific Vagaro product features
Assist team members and other Vagaro staff to reach KPIs and goals
Other duties as assigned.
What You Bring
Proven reliability and teamwork skills
Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms
Ability to provide detailed public-facing and internal case notes
Strong written and verbal communication skills, with a typing speed of over 50 WPM
Minimum of two years’ front-line, high-volume support/call center experience
Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT
Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware
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