gem
Technical Customer Support Associate - West Coast
Narmi
Remote, USA
Full-time
Entry
Remote
Discovered 1 weeks ago
Free
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- Communicate with customers to efficiently resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- Act as a subject matter expert for Narmi products, providing information and empowering customers with available self-service tools
- Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
- Identify and advocate for opportunities to improve the customer support and product experience
- Escalate customer feedback when needed to build upon internal awareness of financial institution staff and end user experiences
- 2-3+ years in a technical customer support role
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Demonstrated thoroughness and accuracy when tackling tasks
- Experience navigating ambiguity and problem-solving
- Excellent communication skills and comfort in customer-facing conversations
- PST or MT timezone to cover West Coast customers
- B.A. or B.S. degree
- Prior SaaS-based technology, financial services, and/or digital banking experience
- Familiarity with SaaS based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues
- High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care.
- Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity.
- Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a northstar to anchor your efforts to that goal.
- High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others.
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