Technical Customer Support Associate

Motorq is the leading connected car data and analytics software platform, revolutionizing insights from vehicle data for various industries. With a focus on automotive OEM-connected car data, Motorq processes over 1 million trip miles and 150 million data points per day.

Our vision is to be the globally recognized industry standard for connected car data and insights for enterprise customers and automotive OEMs. We currently provide actionable insights that enable enterprise-scale fleets and dealers to solve challenging problems at scale — optimizing utilization, enhancing driver safety, and enabling improved uptime. Motorq is actively expanding into additional geographies and use cases.

Headquartered in the San Francisco Bay Area, with offices in Chennai, Bengaluru, and Seattle, Motorq is in a strong strategic and financial position — backed by a $40M+ Series B venture round, rapid revenue growth, deep partnerships with leading automotive manufacturers, and participation in the exclusive Stanford StartX community.

Motorq is growing rapidly to support its expanding customer base, data source integrations, and new product development efforts. Motorq's core products — car data and analytics — are delivered through a suite of technical interfaces (e.g., API, streaming) and SaaS applications.

We're looking for a Technical Customer Support Associate to drive high-quality customer support operations with a focus on scalability, process improvement, and customer experience.

In this role, you'll work closely with Customer Success, Engineering, Data Science, Finance, and Automotive OEM partners to ensure seamless customer onboarding, effective issue resolution, and accurate billing operations. You'll also contribute to improving workflows, reducing manual effort, and enabling better visibility for customers — while supporting Motorq's investments in AI-enabled support operations (LLMs and automation tools) to accelerate ticket triaging, root cause analysis, and customer communication.

If you have an analytical mindset, enjoy solving problems, and are passionate about technical customer support, customer success, and continuous improvement, this could be a great fit. You'll thrive in a fast-paced, collaborative environment focused on delivering exceptional customer experiences.