Technical Customer Success Manager (AI & Integrations)

Tasks

Key Responsibilities

• Customer Onboarding & Implementation Lead onboarding initiatives, defining clear implementation plans, milestones, and success metrics to ensure a smooth start for customers.
• Solution Delivery Collaborate with customers and internal teams to configure and deploy conversational AI solutions, automation workflows, and system integrations aligned with business objectives.
• Testing & Quality Assurance Oversee User Acceptance Testing (UAT), ensure solution quality, troubleshoot issues, and guide customers through iterations until requirements are met.
• Performance Optimization Monitor solution performance and customer feedback, proactively recommending enhancements to improve efficiency, adoption, and ROI.
• Customer Engagement & Success Management Maintain proactive engagement through regular check-ins, business reviews, and performance analysis to ensure customers achieve their goals.
• Relationship Management Build and nurture strong, long-term customer relationships, acting as a trusted advisor throughout the engagement.
• Training & Enablement Deliver training sessions, workshops, and documentation to empower customers to effectively use and scale the platform independently.
• Product Feedback & Collaboration Capture customer insights and translate them into actionable recommendations, working closely with product and engineering teams to enhance solutions.
• Growth & Expansion Partner with sales to identify renewal, upsell, and expansion opportunities, contributing to long-term customer and business growth.

Requirements