pinpoint
Technical Consultant
ParentPay Group
Remote, GBR
Full-time
Mid
Remote
Discovered Today
Azure PaaSAzure FunctionsWindows ServerIISUbuntuKubernetes
Free
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Azure PaaSAzure FunctionsWindows Server
Key Skills for This Role
Azure PaaSAzure FunctionsWindows ServerIISUbuntuKubernetes
Full Job Posting
Key Responsibilities
- Deliver a reliable, high-quality technical service that enables customers to achieve maximum value from their Library Management Cloud solution.
- Deliver high-quality technical support and configuration for Library Management Cloud hosted solutions.
- Configure, administer, install and upgrade customer systems in line with agreed project and service requirements.
- Troubleshoot technical and application issues, including data flows, hosted infrastructure and cloud service configuration.
- Work with internal infrastructure teams to support hosted customer implementations and security configurations.
- Support Azure-based cloud product solutions and contribute to ongoing service stability and improvement.
- Provide clear documentation for delivered work, configuration changes and technical resolutions.
- Communicate project issues, risks and resolutions to relevant managers and customers in a professional and timely way.
- Build collaborative, positive relationships with customers and colleagues across product, development and service operations teams.
- Recommend process and technical improvements that enhance service quality, resilience and customer experience.
- Provide third-line technical support and participate in self-evaluation to support continuous personal development.
Skills, Knowledge and Expertise
- Experience supporting enterprise-level solutions and working across organisational technical teams.
- Strong understanding of information systems, including complex relational databases, data structures, querying and information extraction.
- Knowledge of Azure PaaS, Azure Functions, Windows Server, IIS, Ubuntu, Kubernetes and Docker containers.
- Experience with SQL Server installation, configuration, setup, best practice and SQL Server Reporting Services.
- Experience deploying, configuring and supporting software in customer-facing environments.
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