Technical Chat Support

Graduates preferred - Candidates should have a bachelor's degree in engineering, Computer Science or related field

Willingness to contribute to and deliver outcomes towards meaningful and challenging goals

Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience

Strong ability to probe and correctly identify customer needs/concerns

Strong customer interaction skills to work in a variety of customer situations.

Outstanding written and verbal communication skills.

Good working knowledge of computers and the Internet; strong ability to develop new skills.

Avid Internet User, with strong inclination towards technology.

Highly motivated and energetic team player, with excellent interpersonal skills

Networking and DNS (Domain Name System) basics

Domain names & Web hosting servers

Basic knowledge of Hardware & Linux/Windows Operating Systems.

cPanel/Plesk

Basic knowledge of Web and Email servers.

Configuration and troubleshooting mail clients using IMAP/POP/SMTP.

Web-based CMS (Content Management System) applications like WordPress etc.

We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting edge benefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more!

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! #NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.