naukri
Technical Channel Partner Engineer
Smiths Group
Eastern Province, KSA
Senior
Onsite
Discovered 3 weeks ago
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Technical SupportTrainingGovernance
Role Overview
Provide technical support, training, governance, certification, and capability development to Channel Partners across the MEA region.
Key Skills for This Role
Technical SupportTrainingGovernanceCertificationTechnical AssessmentAudit
Full Job Posting
Role Overview
Provide technical support, training, governance, certification, and capability development to Channel Partners across the MEA region.
Key Responsibilities
- Act as the primary technical focal point for all certified Channel Partners within the assigned region.
- Provide technical support related to repair activities, refurbishment processes, assembly procedures, testing requirements, and service execution.
- Review and support technical requests from Channel Partners within approved authorization limits.
- Coordinate technical escalations between Channel Partners and John Crane Engineering, Product Management, and Service Operations teams.
- Deliver and coordinate technical training programs for Channel Partner personnel.
- Support certification and recertification of Channel Partner technicians and engineers.
- Evaluate technical competence and readiness of Channel Partner personnel.
- Perform technical assessments and audits of Channel Partner facilities.
- Verify compliance with approved Service Operations standards, SOPs, and quality requirements.
- Support onboarding of new Channel Partners and certification programs.
- Participate in capability assessments and authorization reviews of Channel Partner Service Centers.
- Support repair troubleshooting activities and resolution of complex technical issues.
Key Requirements
- Experience in technical support, training, and governance for Channel Partners.
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