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Technical Business Analyst, Salesforce

Semtech
Burlington, CAN
Full Time
Senior
Today
SalesforceBusiness AnalysisSolution ArchitectureSales CloudExperience CloudFlow
Free

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Role Overview

  • The Technical Business Analyst, Salesforce sits within Semtech’s Sales Operations team and is the critical link between business stakeholders and the Salesforce platform delivery team.
  • This is primarily a BA and solution architecture role.
  • The person leads requirements discovery, architects scalable Salesforce solutions, develops test strategies, and drives projects from concept through delivery.
  • The ideal candidate understands complex B2B sales processes in semiconductor, electronics, or high tech manufacturing.

Requirements Discovery & Business Analysis

  • Lead structured discovery sessions with stakeholders to elicit, analyze, and prioritize business requirements.
  • Translate complex processes into clear, actionable Salesforce functional specifications.
  • Document current state and future state process flows and data models.
  • Conduct gap analyses against existing Salesforce org configurations; surface risks, constraints, and dependencies early.

Solution Architecture & Design

  • Architect end to end Salesforce solutions that are scalable, maintainable, and aligned to Salesforce best practices and governor limits.
  • Design declarative first solutions (Flow, validation rules, custom objects, formula fields) and define when custom development (Apex, LWC) is warranted.
  • Produce architecture diagrams, solution design documents, and decision logs.
  • Advise on integration design between Salesforce and adjacent systems; define data flow requirements and field level mapping.

Testing & Quality Assurance

  • Develop comprehensive test plans and test case libraries covering functional, regression, and edge case scenarios.
  • Define and execute user acceptance testing (UAT) strategies; coordinate test execution with business stakeholders.
  • Partner with Developers and Administrators to triage defects, confirm root cause, and validate fixes prior to production deployment.
  • Establish and maintain testing standards and templates.

Project Leadership & Stakeholder Management

  • Run project discovery, design, and status meetings; prepare agendas, capture decisions and action items.
  • Manage stakeholder expectations by clearly communicating scope, timeline, risks, and trade offs.
  • Serve as the primary liaison between business stakeholders and the Salesforce delivery team.
  • Coordinate release planning and change management activities; work with Sales Enablement to develop end user communications and training materials.

Platform Knowledge & Governance

  • Maintain hands on familiarity with Salesforce configuration (objects, fields, flows, profiles, permission sets, record types).
  • Champion data governance standards: field naming conventions, picklist hygiene, duplicate rules, and cross org data consistency.
  • Support audit and compliance activities by documenting configurations, access controls, and data flows.

Required Qualifications

  • 5+ years of Salesforce experience, with at least 3 years specifically in a Business Analyst, Solution Architect, or Technical BA capacity.
  • Demonstrated experience leading requirements sessions and producing functional specifications, process flows, user stories, and solution design documents.
  • Proven track record architecting Salesforce solutions for complex B2B sales environments.
  • Strong understanding of Sales and Service Cloud capabilities: lead and opportunity management, pipeline forecasting, approval processes, quoting, and channel/partner structures.
  • Experience developing test plans, writing test cases, and running UAT in a Salesforce context.
  • Demonstrated ability to facilitate cross functional project meetings, drive decisions, and manage stakeholder alignment.
  • Working knowledge of Salesforce configuration (flows, validation rules, custom objects, profiles, permission sets) sufficient to evaluate feasibility and review delivered solutions.
  • Comfortable writing SOQL queries to investigate data, validate solutions, and support ad hoc analysis.

Skills

  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication; skilled at translating between business language and technical Salesforce concepts.
  • Highly organized and self directed; able to manage multiple projects simultaneously.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word, Visio or equivalent) for documentation, process mapping, and stakeholder presentations.

Certifications (at least one required)

  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Administrator or Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Application Architect or System Architect

Preferred Qualifications

  • Experience in the semiconductor, electronics, or high tech manufacturing industry.
  • Background supporting a global, multi tier B2B channel model.
  • Experience with Salesforce Experience Cloud / partner community portals.
  • Familiarity with Salesforce Apex and Lightning Web Components at a functional specification level.
  • Exposure to Salesforce CPQ, Revenue Cloud, or configure price quote processes.
  • Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or equivalent practical experience.

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