Technical Authority Expert (791122)

About this opportunity

What you will do

• Lead technical activities across the Create, Sustain, and Evolve lifecycle for RAN and Transport services, translating business requirements, SLAs, and customer needs into technical solutions and executable work packages. • Develop, maintain, and improve automation solutions and Service Delivery methodologies, including identifying use cases, preparing MOPs, accepting developed use cases, deriving business benefits, and extending reusable flows within the Federated Automation Framework. • Provide domain expertise to domain support, automated operations, and analytics and automation teams, while building technical competency through coaching, documentation, and knowledge sharing. • Perform trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting to proactively detect potential failures and drive restoration, repair, and recovery activities. • Support incident, problem, and security management through complex incident resolution, critical incident support, third-level functional escalation, security incident support, supplier and partner coordination, and work-around execution. • Conduct change and business-requirement impact analyses; support complex change execution, fallback decisions, standard Change List lifecycle management, security preventive maintenance, patch introduction, and software update or package FNI activities. • Analyze software updates and packages, assess implementation impacts, and develop recommendations and procedures for safe deployment. • Support asset and configuration management, Service Resource Fulfilment, system and application patch introduction, and the implementation and removal of incident or problem work-arounds. • Drive process-improvement programs, customer high-end escalation support, and cross-domain collaboration by diagnosing interdomain issues and coordinating findings with E2E Service Experts.