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Technical Applications Scientist

Illumina
Dubai, UAE
Full Time
Mid
Hybrid
AED 170,200/month / month
3 days ago
Molecular BiologyNext Generation SequencingPCRMicroarrayTroubleshootingCustomer Support
Free

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Molecular BiologyNext Generation SequencingPCR
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Technical Applications Scientist Dubai (META+ Region)

  • As a Technical Applications Scientist (TAS) here at Illumina, you will play a critical role within our META+ Service and Support team, delivering expert level technical guidance and after sales support across our full product portfolio, including Library Preparation, Sequencing Instruments, Analysis
  • Acting as a key customer facing expert, you will work closely with customers, channel partners, and internal stakeholders to ensure issues are resolved efficiently while maintaining the highest standards of service excellence.

Tasks and Responsibilities

  • Quickly and accurately answer technical questions.
  • Professionally, efficiently and conclusively triage, troubleshoot and resolve customer complaints.
  • Assist customers with design and interpretation of Microarray and Next Generation sequencing experiments.
  • Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers.
  • Triage and dispatch issues requiring field support to Illumina or official Channel Partner Engineers and Applications Scientists.
  • Log and manage customer issues using Illumina’s issue tracking database.
  • Manage and drive cases to ensure appropriate and timely action and resolution.
  • Conduct web based product trainings and application seminars for Illumina customers.
  • Provide oversight and feedback on channel service operations.
  • Reports problems trend, reagent and product quality issues to Regional/Global Product Support.

Preferred Education and Experience

  • M.S or B.S. plus some relevant lab experience in molecular biology, genetics or related field.
  • Hands on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, and/or Microarray technologies is a plus.
  • Experience with NIPT, oncology or other clinical applications highly desired.
  • Experience in library preparation and optimization or troubleshooting.
  • Prior commercial experience with channels and distributors is a plus.
  • Excellent analytical, problem solving and interpersonal skills required.
  • Outstanding written and verbal communication and training skills a MUST.
  • Experience working in any service role desired.
  • Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus.
  • Must be willing to travel up to 10% for training, company meetings, etc.
  • Fluent in both English and Arabic language is essential.

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