Technical Applications Scientist

Illumina

Dubai, UAE

Full Time

Mid

Hybrid

AED 170,200 255,400/month / month

2 days ago

Molecular BiologyGeneticsNext Generation SequencingMicroarrayPCRLibrary Preparation

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Molecular BiologyGeneticsNext Generation Sequencing

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Company Overview

Illumina is expanding access to genomic technology to realize health equity for billions of people around the world.
Working at Illumina means being part of something bigger than yourself, with opportunities to make a difference.

Role Overview

Technical Applications Scientist Dubai (META+ Region)
Office based in Dubai with flexibility to work from home twice per week.
Deliver expert level technical guidance and after sales support across full product portfolio including Library Preparation, Sequencing Instruments, Analysis Software and Microarray technologies.

Tasks And Responsibilities

Quickly and accurately answer technical questions.
Professionally, efficiently and conclusively triage, troubleshoot and resolve customer complaints.
Assist customers with design and interpretation of Microarray and Next Generation sequencing experiments.
Provide technical guidance regarding the choice and use of the appropriate Illumina product.
Triage and dispatch issues requiring field support to Illumina or official Channel Partner Engineers and Applications Scientists.
Log and manage customer issues using Illumina’s issue tracking database.
Manage and drive cases to ensure appropriate and timely action and resolution.
Conduct web based product trainings and application seminars for Illumina customers.
Provide oversight and feedback on channel service operations.
Reports problems trend, reagent and product quality issues to Regional/Global Product Support.

Preferred Education

M.S or B.S. plus some relevant lab experience in molecular biology, genetics or related field.

Preferred Experience

Hands on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, Next Generation Sequencing, and/or Microarray technologies is a plus.
Experience with NIPT, oncology or other clinical applications highly desired.
Experience in library preparation and optimization or troubleshooting.
Prior commercial experience with channels and distributors is a plus.
Excellent analytical, problem solving and interpersonal skills required.
Outstanding written and verbal communication and training skills a MUST.
Experience working in any service role desired.
Experience working with distributors in the Asia Pacific, Middle East or Africa region is a plus.
Must be willing to travel up to 10% for training, company meetings, etc.
Fluent in both English and Arabic language is essential.

Compensation and Benefits

Estimated base salary range: AED 170,200 255,400 per month.
Range reflects long term growth; most candidates hired between minimum and middle of range.
All employees eligible for variable cash programs (bonus or commission) and eligible roles may receive equity.
Benefits package includes support during important life moments, flexible time off, opportunities to give back, and weeklong company wide summer shutdown.
In UAE: 37.5% housing allowance and 8% transportation allowance in addition to salary.

About Illumina

Illumina is deeply rooted in belonging, promoting an inclusive environment.
Zero net gap in pay regardless of gender, ethnicity, or race.
Several Employee Resource Groups (ERG) for career development, cultural awareness, and social responsibility.
Equal opportunity employer.

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