Technical Analyst – Future Tech and Exploratory Projects

You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific process area

Working in a shared service organization

Being a good team player and influencing others

Process design and mapping, and business requirement gathering experience

Communicating effectively, applying interpersonal skills and taking initiative