Technical Analyst AP

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.

We elevate the strengths and talents of those around us while leveraging opportunities for growth.

We offer the experience of solving complex problems while continuing to grow multiple facets of your career.

Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.

We grow together and are stronger together.

What’s unique about this role?

LHAP/Lighthouse India is currently seeking Technical Analyst.

To be successful in this role you must be reliable, hardworking, technically savvy and a quick learner.

Technical Analyst will assist in providing 24x7 global (US/UK/India) IT support for our hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.

What will this person do?

Answers, evaluates and prioritizes service requests via phone, voicemail, email and in person for users.

Provides regular and timely updates to customers.

Provides Tier I plus support to end users with exceptional customer service skills.

Ability to build, maintain and support workstation images, basic knowledge of Desktop Support, System Engineering, M365 basics, SCCM Basics, End User Support, networking, LAN, WAN basics, technical activities, good communication skills.

Performs move/add/change tasks for desktop/laptop hardware and software systems Meet SLA requirements for problem resolution.

Log and track issues in our service management tools.

Build/deploy, patch and support end user desktops, laptops, mobile devices and other related equipment.

Maintain accurate inventory of computer hardware and software assets related to the service desk function.

Maintain key performance metrics related to Tier I/II support functions Support VOIP telephony systems and video conferencing hardware and software.

Manage vendor repair and returns of defective equipment as necessary.

Learn eDiscovery applications to assist with support across the organization.

Maintain best practices on security for supported applications.

Keep manager and other team members informed of trends, delays or complications that arise during normal course of work.