Technical Alignment Manager

Skills, Knowledge, Abilities

• Understanding of the importance of best practices Standards and aligning client’s technology to them
• Strong attention to detail and accuracy, ensuring client’s achieve alignment to the Standard(s), and applicable compliance requirements
• Excellent documentation, math, and organization skills
• Demonstrated ability to be proactive and take the initiative to get things done
• Effective time management skills and the ability to multitask
• Strong troubleshooting skills
• Strong problem-solving skills and self-learning to analyze problems and create a solution
• Must be able to work and communicate with clients at all levels of an organization to identify and resolve problems
• Strong customer service skills
• Basic business understanding related to technology and an ability to translate IT language to business stakeholders
• Willing to focus on continued education in the form of various certifications
• Maintains a constant mindset of “How can I help you? How can we figure this out together? Where do we go from here?”
• Ability to work both independently and under a supervisor
• Ability to work as part of a team, and always willing to help our clients and staff
• Maintain relevant knowledge of hardware and software trends
• Availability for some after-hours work and on-call rotation
• Dependability, including an excellent attendance record
• Strict adherence to client confidentiality and protecting confidential information
• High degree of punctuality
• Ability to work as part of a team
• Ability to take, interpret, and follow instructions
• Awareness of and ability to work by Company Policies and Procedures

Experience