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Key skills for this role
· Constant monitoring of all client portals to ensure accurate and timely logging of jobs onto Televend.
· Monitoring progress of tickets through Televend and close jobs in a timely fashion.
· Update client portals with information from Televend to ensure clear updates are always available to our clients.
· Collaborate with operations teams to meet service deadlines.
· Ensure all chargeable works (portal and otherwise) completed in the field are invoiced to the client in accordance to Selecta financial processes.
· Check all credit notes and sign off in line with company processes.
· Ensure system pricing is accurate and align with various client price files.
· Effectively manage and process client chargeable filter requests.
· Upload all PPM compliance documents onto client portals when completed and manage process to ensure 100% compliance is achieved.
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· When required to do so, manage chargeable client jobs by following their PO process to ensure the correct authorisations are given to allow works to be actioned.
· Liaise daily with TJAs working with P&O to ensure all completed works are recorded and closed on Televend.
· Proven experience in client portal management, invoicing and effective administration.
· Experience in the vending, FMCG (Fast Moving Consumer Goods), or similar industries is advantageous.
· Ability to coordinate and manage schedules.
· Excellent communication skills including to ability to draft documents show proactiveness in resolving problems
25 days of annual leave plus bank holidays
Life assurance equivalent to 2x your yearly salary
Five weeks of occupational paid sick leave for added security
Extended leave policy for greater flexibility
Free parking at our Head Office and other depot locations
Unlimited coffee and tea at our offices to keep you refreshed
Clear career progression paths with development opportunities
Strong leadership support to help you thrive
Employee recognition scheme to celebrate your contributions
Mental health and wellbeing support, including access to mental health first aiders
At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. We are united in our principle of making people feel great and we are grounded by our purpose to create more moments of joy for everyone through our ways of working.
Swiss private food-tech company providing managed vending, coffee, fresh-food and unmanned retail services across Europe.
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