Technical Account Manager

5+ years in technical account management, solutions engineering or architecture, ML engineering, technical program or product management, or infrastructure engineering with significant customer-facing scope, in cloud, HPC, or AI infrastructure.

Hands-on fluency with GPU infrastructure: able to provision, benchmark, and debug across compute, networking (InfiniBand, Ethernet), storage, and schedulers (Slurm, Kubernetes), and to read results critically.

Working command of AI/ML workloads (training, fine-tuning, inference) sufficient to map a customer’s stack, identify constraints, and lead technical conversations with their ML and infrastructure engineers.

Track record leading structured technical engagements: POCs with defined success criteria, architecture designs, benchmark programs, or high-severity escalations.

A builder’s toolkit: scripting, SQL, and dashboarding, with a history of turning operational data into tools other people depend on.

Executive-grade communication of deeply technical content, in writing and in the room.

Comfort with ambiguity and a track record of building methodology where none exists.

Experience at an AI cloud, neocloud, or hyperscaler serving large-scale GPU or HPC customers.

Applied LLM experience (fine-tuning, RAG systems, or inference serving) that mirrors the workloads Lambda customers run.

Depth in the NVIDIA ecosystem: NIM and NeMo, Base Command / BCM, the CUDA stack, DGX-class systems.

Familiarity with SLA structures, service credits, enterprise contract mechanics, and retention metrics (NRR/GRR).

Product management or TPM background with experience converting customer evidence into roadmap decisions.

Founded in 2012, with 500+ employees, and growing fast

Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove

We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

Our values are publicly available: https://lambda.ai/careers

We offer generous cash & equity compensation

Health, dental, and vision coverage for you and your dependents

Wellness and commuter stipends for select roles

401k Plan with 2% company match (USA employees)

Flexible paid time off plan that we all actually use

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.