Technical Account Manager - Riyadh
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Key skills for this role
About the Role
Veeam is hiring a Technical Account Manager in Riyadh to provide proactive support and management during Veeam implementations. You will architect and manage post-sales technical engagements, focusing on data protection and monitoring.
Key Skills for This Role
Responsibilities
- Support delivery and consulting services to meet Veeam Software solution design and deliverables
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
- Assist with assessment and design of solutions as well as post installation issues
- Assist with Veeam Software solution implementation effort estimation
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions
- Document configuration and completed activities
- Analyze installed environments and guide optimal Veeam Software configurations
- Facilitate communication between client and Veeam support
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
- Provide input for improvement of process and documentation
- Overnight business stays to meet company goals and objectives
Requirements
- Minimum 5 years of experience in IT industry
- VMware VCP, Microsoft MCSE or equivalent experience
- Prince 2, ITIL, PMP, or equivalent experience
- Bachelor’s Degree in technology required (combination of education and experience considered)
- Hands on experience with Veeam’s Core products
- Proven Consulting and Project Management experience
- Excellent communication, interpersonal and relationship building skills
- Excellent presentation skills
- Significant experience and understanding of virtualization technologies such as VMware and Hyper V
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
- Hands on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services)
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
Full Job Posting
About Veeam
- Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management.
- Headquartered in Seattle with offices in more than 30 countries, protecting over 550,000 customers worldwide.
About The Role
- The Technical Account Manager provides proactive support and management during Veeam implementations and beyond.
- The TAM is a technical team member responsible for all aspects of planning, architecture, coordination, and management of post sales technical engagements.
- Focus on architecting and project management of availability solutions, including data protection and monitoring.
What You’ll Do
- Support delivery and consulting services to meet Veeam Software solution design and deliverables.
- Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.).
- Assist with assessment and design of solutions as well as post installation issues.
- Assist with Veeam Software solution implementation effort estimation.
- Create white papers, solutions guides, best practices, custom documentation, etc.
- Deliver onsite knowledge transfer on Veeam Software solutions.
- Document configuration and completed activities.
- Analyze installed environments and guide optimal Veeam Software configurations.
- Facilitate communication between client and Veeam support.
- Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions.
- Provide input for improvement of process and documentation.
- Overnight business stays to meet company goals and objectives.
What You’ll Bring
- Minimum 5 years of experience in IT industry.
- VMware VCP, Microsoft MCSE or equivalent experience.
- Prince 2, ITIL, PMP, or equivalent experience.
- Bachelor’s Degree in technology required (combination of education and experience considered).
- Hands on experience with Veeam’s Core products.
- Proven Consulting and Project Management experience.
- Excellent communication, interpersonal and relationship building skills.
- Excellent presentation skills.
- Significant experience and understanding of virtualization technologies such as VMware and Hyper V.
- Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.).
- Hands on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services).
- Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.).
Additional Notes
- If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
- Veeam Software is an equal opportunity employer.
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