Technical Account Manager

Collaborate closely closely with Director of Solution Engineering on roadmap and strategic planning

Manage and scope proof-of-concept (POC) engagements, including success criteria definition and stakeholder alignment and respond to RFPs, RFIs, and security questionnaires with accuracy and commercial awareness.

Support pre-sales activities by providing technical leadership, liaise with the sales department to win new business and increase sales.

Serve as the technical contact of Jet and planning solutions for the assigned EMEA Partners. Advising them and their customers on the application, implementation, and optimization of products, guiding them through technical and architectural issues for complex environments.

Resolve technical support requests and escalations from partners and customers, while analysing customers’ needs and suggesting upgrades or additional features to meet their requirements.

Answer questions and provide guidance regarding products, platform and technology including Jet and other products, SQL Server, data from predominantly Microsoft Dynamics ERP solutions or financials and visualisation tools such as Power BI.

Address all product-related queries on time, support partner recruitment efforts through education, showcasing how new and existing features can enhance the customers’ business processes.

Develop support methods and procedures to facilitate second level support including training on ticket creation and other processes and procedures to provide world-class support for our strategic partners and their customers.

Provide developers with partners and customers’ feedback to help identify potential new features or products, report on product performance while identifying solutions to reduce support costs.

Attend both internal and external training events to maintain up-to-date technical skills on products and platforms.

Provide consulting sessions for Partner events (presenting), analyse business, technical and functional requirements and create a corresponding solution design.

Learn new products as and when required to support the business. Understanding Power BI or similar solutions and experience in business intelligence and understanding of data modelling

Experience working with the DACH market and has a good record history of this region.