teamtailor
Technical Account Manager
ENSEK
GBR
Full-time
Mid · 5+ years experience
Hybrid
Discovered 2 weeks ago
AWSAPIsAPI designSecurity best practices
Free
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Role Overview
The Technical Account Manager serves as the primary technical advisor and advocate for our most strategic enterprise customers. You'll combine deep technical expertise with strategic relationship management to ensure customers maximise the technical value of our platform, optimise performance and reliability, and successfully scale. This role bridges the gap between customer technical teams and our product, engineering, and support organisations, acting as a trusted technical partner throughout the customer lifecycle.
Key Skills for This Role
AWSAPIsAPI designSecurity best practices
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About the role
The Technical Account Manager serves as the primary technical advisor and advocate for our most strategic enterprise customers. You'll combine deep technical expertise with strategic relationship management to ensure customers maximise the technical value of our platform, optimise performance and reliability, and successfully scale. This role bridges the gap between customer technical teams and our product, engineering, and support organisations, acting as a trusted technical partner throughout the customer lifecycle.
Key responsibilities:
- Provide expert guidance on platform capabilities, technical best practices, optimisation strategies, and technical roadmap planning. Conduct regular technical health reviews (monthly/quarterly) assessing system performance, architecture, integrations, security posture, and usage patterns.
- Develop deep understanding of customer's technical environment, architecture, workflows, and strategic technical initiatives. Act as technical voice of customer internally, representing their technical needs and perspectives to product and engineering teams
- Collaborate with the customer on technical health continuously through usage metrics, performance data, error logs, API analytics, and system health indicators. Identify technical risks proactively before they impact customer operations—capacity constraints, performance degradation, integration issues, deprecated features, or scaling bottlenecks. Conduct proactive outreach when anomalies, concerning patterns, or potential issues are detected.
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