Technical Account Manager

At Lighthouse (mylighthouse.com), we’re redefining how the global hospitality industry leverages data to make smarter decisions. Our platform combines benchmarking, business intelligence, and revenue optimization to empower hotel brands, operators, and owners to grow profitably in an increasingly complex environment.

We are a fast-growing, global SaaS company trusted by the world’s leading hotel chains, management companies, and independent properties.

We are seeking a Technical Account Manager (TAM) to act as a dedicated technical advisor for Lighthouse’s largest and most strategic customers. Sitting within the Customer Operations organization, this role ensures that enterprise clients receive account specific support, proactive and preventative support recommendations, clear communication on escalations, and continuous technical guidance to maximize value from our solutions.

The TAM is embedded with assigned accounts providing tiered escalation management, best-practice guidance, and a consistent technical relationship across the customer lifecycle.

Serve as the primary technical point of contact for assigned strategic accounts, building deep relationships with customer stakeholders.

Provide tiered escalation management, ensuring customer issues are tracked, prioritized, and resolved with speed and transparency.

Proactively monitor technical and usage account health, surfacing risks and recommending preventative actions.

Partner with Product, PIM, and Engineering to diagnose, reproduce, and resolve recurring or critical issues across APIs, integrations, frontend, and backend applications.

Partner with Account Managers to support QBRs and Executive Business Reviews with technical updates, platform insights, beta programs, and roadmap alignment.

Deliver proactive outreach (health checks, release briefings, configuration reviews) to ensure customers are optimizing Lighthouse solutions.