Technical Account Manager

Build trust and strategic relationships with key customer decision makers and influencers.

Act as a technical advisor for customers, ensuring their success with the Nue platform.

Gain deep understanding of customers’ business needs and strategically guide them to solutions leveraging Nue’s products.

Conduct regular check-ins, support QBRs, and technical deep dives to align solutions with customer goals.

Understand customer architecture, use cases, and integrations to provide tailored recommendations.

Guide customers on best practices, scalability, and optimization of our platform.

Own high-priority escalations, coordinating with engineering and support teams.

Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.

5+ years of experience in the Quote-to-Cash domain, supporting subscription, usage-based, or hybrid billing models.

5+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer-facing technical role within a SaaS company.

Strong technical foundation, including APIs, integrations, cloud platforms, and modern web technologies.

Hands-on experience with CRM, ERP, billing, payments, or revenue platforms, such as Salesforce, NetSuite, Stripe, Zuora, or similar systems.

Proven ability to troubleshoot complex, cross-system issues, identify root causes, and drive resolution across internal and external stakeholders.

Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.

Highly organized with a hands-on, roll-up-your-sleeves mindset; comfortable owning issues end to end and collaborating across teams.