ashby

Technical Account Manager

livekit

Remote, USA

Full-time

Remote

$170K – $200K • Offers Equity

Discovered 4 weeks ago

Customer Relationship ManagementTechnical Problem SolvingArchitecture ReviewsProduct AdoptionCommunicationWebRTC

Free

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Key skills for this role

Customer Relationship ManagementTechnical Problem SolvingArchitecture Reviews

LiveKit is looking for a Technical Account Manager to own the long-term technical relationship with strategic accounts.

The role involves driving customer outcomes, orchestrating the full LiveKit team, and translating field signal into product feedback.

Own the technical relationship and long-term outcome for a portfolio of strategic accounts.
Drive architecture reviews and design consultations to understand each customer's deployment.
Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
Quarterback the full LiveKit team behind each account.
Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback.
Lead executive business reviews that connect platform health to business outcomes.
Be on-site with customers for major launches and executive reviews.
Spot expansion signal early and hand it cleanly to sales.
Build the playbooks for the company's most important accounts.

8+ years in technical, customer-facing roles.
Track record as the trusted technical voice for engineering customers.
Fluency in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns.

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