Technical Account Executive

We’ve proven that to be successful with our customers, we don’t need to stack multiple people all doing different roles for a customer.

With the right person working with them, who has the right balance of commercial and technical skills, we can get them excited enough to switch to PostHog and stick with us for a long time.

Technical Account Executives own the initial relationship with customers who get in touch via the website and want to speak with a human before signing up to PostHog. It’s early days, so you’ll cover the full spectrum of customers from high-velocity startups looking to move quickly, to more complex strategic engagements with Mid-Market/Enterprise customers.

They’ll also do warm outbound to users from large companies who sign up for PostHog themselves. Their focus is guiding the customer on their initial evaluation of PostHog as well as right-sizing their contract according to their needs.

This means:

Winning new business. You'll find your way to the right people at prospective customers — engineers, PMs, founders — and show them why PostHog beats whatever they're using now. You own the whole deal, first call to close and beyond, and you’re comfortable in your ability to meet and exceed a quarterly target.

Owning customer feedback and making sure it gets to the wider PostHog team. You’ll work directly with product teams, we don’t believe in bureaucracy here.

Being hyper responsive is a must . You need to feel like an extension of a customer’s existing team. We try to do as much customer comms in Slack as possible.

You’ll need to be an expert on all PostHog products , so that you can help customers see the value and adopt them.

Comfortable with outbound . You'll earn meetings through relevance and creativity – not through volume and pressure. We do weird outbound.

Switching contexts comfortably. Prospect and triage leads in the morning, enterprise evaluation in the afternoon, async Loom response to a customer question in between. You adjust tone, depth, and approach for each without losing quality.

Turning both inbound and outbound lead flow into a real pipeline that converts. Lots of people get in touch with us. Not all of them are deals. You should be able to tell the difference quickly, prioritize who PostHog will be a good fit for and close them efficiently.

This is a great role for someone who has been an AE before and has owned longer term customer relationships, but equally good if you have been a technical sales engineer who is confident in their ability to carry a quota

This role has a base salary component plus commission for hitting/exceeding sales targets. The salary in our compensation calculator is your expected total pay for on-target earnings.

❌ Taking someone with you to every customer meeting. It’ll normally be you and the customer. Very occasionally you might bring a product engineer with you – e.g. if they are one of our first customers paying for a new product.

❌ Automating everything . A big part of this role will be ‘inefficiently’ building a lot of white glove, 1-1 customer relationships, so you can’t just rely on email sequences.

Experience working with similar technologies, i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.

You've built outbound campaigns before – not just executed someone else's sequences.

You've shipped something (a tool, a workflow, an automation) that made your team more effective. We want to hear about it.

If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

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