Tech Support Engineer - Part-time

At Ketryx, we’re on a mission to help medical software teams build secure, reliable applications that make a real difference in people’s lives.

We give them the tools to automate the tough parts of compliance and quality so they can focus on what matters most: creating life-saving products with confidence.

We're looking for a Part-time Tech Support Engineer to join our team.

In this role, you'll be at the core of ensuring our technology supports our growth.

You'll be key in supporting operations for a scale-up with two international offices (Boston (US), Vienna (AT)) and a team of 100+ talented professionals.

Your work will have a direct impact on the future of healthcare technology.

You’re passionate about software and making a real impact.

You’re curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative.

You’re comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end.

Above all, you’re excited about using technology to improve patient outcomes.

Ideally you will be currently located in Vienna or able to relocate quickly.

Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit.

• Serve as primary IT support contact for Boston and Vienna offices
• Prioritize and manage multiple requests
• Handle device provisioning and user lifecycle management (onboarding/offboarding)
• Ensure reliable operation of Google Workspace and macOS environments across the company
• Monitor performance and troubleshoot issues across company devices
• Own Ketryx internal IT support channel
• Support security & compliance initiatives

• Understanding of Google Workspace, Microsoft Office, and macOS
• Understanding of identity management/SSO systems
• Experience with ticketing systems (ServiceNow, Jira, Zendesk)
• Clear communication skills with non-technical users
• Documentation skills for creating user guides and procedures
• Understanding of networks, security, and device management
• Fluency in English

• Experience with Mobile Device Management (MDM)
• Experience with backup and recovery procedures
• Basic scripting (PowerShell, Bash) for automation tasks
• Patience when explaining complex concepts
• Problem-solving and analytical thinking
• Proactive approach to identifying potential issues

• Infrastructure: AWS (e.g. S3, RDS, ECS), Datadog

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full-time

Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances

Ketryx is saving and improving lives by making medical software safe and reliable.

We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide.

We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster.

Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!