Tech Support - Cloud VDI

Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

An inclusive workplace

Excellent package: solid basic and company benefits

Hybrid working & core hours in line with role requirements

Career development and life-long learning opportunities

Opportunity to join Europe's largest privately-owned IT Company

Manage technologies such as Citrix Onprem & Cloud, AVD and Nerdio.

Have a good understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.

Having a good understanding of Active Directory inc GPO’s for desktop and profile management including FsLogix

Knowledge in managing Citrix Systems: Provide clear technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.

Support User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.

Good understanding of Microsoft server products (Windows 2012-2022) Good understanding of the certificate renewal process and certificate chains within Citrix

Troubleshooting: Provide second-line support for IT systems, ensuring timely resolution or esca-lation of technical issues.

Documentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.