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Key skills for this role
- Provide onsite and remote technical assistance and troubleshooting for platform users.
- Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
- Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.
- Interact with customers to gather feedback, understand needs, and provide training.
- Tailor system settings and deliver technical reports and actionable recommendations.
- Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.
- Oversee platform deployment and ensure efficient operation before, during, and after implementation.
- Collect and analyze data on platform usage, performance, and improvement opportunities.
- Collaborate with customers to analyze requirements and customize platform configurations.
- Translate business needs into detailed technical specifications.
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- Identify, document, and mitigate risks that could impact program success.
- Work closely with software developers, R&D, and engineering teams to align application performance with specifications.
- Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.
- Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.
- Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.
- Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams.
Our Culture
Irish vision AI company providing retail loss-prevention and operations software to global retailers.
Visit company websiteJobs and hiring trendsFull-time
Senior · 6+ years experience
Onsite
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