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Tech Sales Lead

Holley
Bowling Green, USA
Full-time
Mid
Onsite
Discovered 6 days ago
Free

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Responsibilities include, but are not limited to the following

  • Consult with individual techs and assist as needed on complex technical issues to provide an excellent customer experience
  • Monitor and manage team performance to achieve target key performance indicators
  • Manage the fair and consistent application of performance management
  • Ensure training and development plans are maintained for all team members
  • Lead and inspire a team of sales techs to deliver excellent levels of individual/team performance and customer satisfaction
  • Motivate and coach individual team members to improve skills
  • Escalate any appropriate problems and provide feedback from sales floor to management
  • Assist in the assignment and completion of customer created email requests
  • Act as an intermediary between customer engagement center leadership, techs and other departments to ensure appropriate information is shared accordingly
  • Maintains a thorough knowledge of products and assists with team and individual tech development
  • Other duties as assigned to include various ad hoc reporting requests

Position Requirements

  • High school diploma or GED
  • Be an automotive enthusiast with technical experience.
  • Ability to coach and provide guidance with attention to details
  • Ability to educate and teach on technical product attributes
  • Excellent leadership and interpersonal skills and the understanding that customer satisfaction is of utmost importance
  • Excellent communication skills, verbal and written
  • Strong work ethic, dependability, and flexibility are required
  • Work experience in a technical call center

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